Shipping policy
Thank you for shopping at Mineralic Extreme (https://mineralicextreme.com). Below you will find our policy details regarding order processing, shipping, delivery, returns, and refunds.
1. SHIPPING POLICY
ORDER PROCESSING TIME
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a separate notification with tracking details once your order has shipped.
SHIPPING RATES & ESTIMATED DELIVERY
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates depend on your location and chosen shipping method:
- Standard Domestic Shipping: 3–7 business days
- Expedited Domestic Shipping: 2–3 business days
- International Shipping: 7–21 business days (varies by destination)
Please note that delivery times are estimates and may occasionally be subject to unexpected delays caused by carrier disruptions, weather conditions, or customs clearance.
ORDER TRACKING
Once your order ships, you will receive an automated shipping confirmation email containing your tracking number. Please allow 24 to 48 hours for the carrier to update tracking status in their system.
CUSTOMS, DUTIES, AND TAXES
Mineralic Extreme is not responsible for any customs fees, duties, or import taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer.
2. RETURN & REFUND POLICY
30-DAY RETURN GUARANTEE
We want you to be completely satisfied with your purchase. We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
RETURN ELIGIBILITY
To qualify for a return:
- The item must be unused, unworn, and in the exact condition you received it.
- The item must be in its original packaging with all tags attached.
- You must provide proof of purchase or your original order number.
HOW TO START A RETURN
To initiate a return, please email us at support@mineralicextreme.com with your order number and reason for return. If your return request is approved, we will send you complete return instructions and the mailing address. Items sent back to us without prior return approval will not be accepted.
RETURN SHIPPING COSTS
Customers are responsible for paying return shipping fees unless the return is due to a damaged, defective, or incorrect item sent by us. Return shipping costs are non-refundable.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon arrival and contact us immediately (within 48 hours of delivery) at support@mineralicextreme.com if your item is damaged, defective, or if you received the wrong item. We will promptly evaluate the issue and arrange a replacement or refund.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain categories of items cannot be returned:
- Gift cards
- Final sale or clearance items
- Custom or personalized products
- Perishable goods or personal care items
REFUNDS
Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, your refund will be automatically processed back to your original payment method within 5 to 10 business days. Please keep in mind that banks and credit card companies may take additional time to post the refund to your account.
3. CONTACT US
If you have any questions or concerns regarding our Shipping & Returns Policy, feel free to reach out to our team:
Store Name: Mineralic Extreme
Website: https://mineralicextreme.com
Email: support@mineralicextreme.com